Luiz Pires

I am a Solution Architect and Senior Developer specialized in ServiceNow, with over 8 years of experience on the platform and a deep passion for intuitive user interfaces and communication in general. I have built a strong career working with the ServiceNow Core, Integrations, and user experience within Employee Center and Service Portal. I’m passionate about combining art and technology to create impactful experiences that truly transform employees’ daily lives. Throughout my career, I have designed many innovative, intuitive, and high-performance solutions that have significantly improved the digital experience for employees.

ServiceNow

Angular

React

Next.js

Javascript

Responsive Web Design

SQL

REST/SOAP Integrations

Team Leadership

UI Design

User Experience

Java

Figma

Blender

Game Developer

Three.js

A career built with passion

2022 - 2025

Alpar - Solution Architect

Define scalable architectures based on ServiceNow best practices
Design innovative layouts for service portals with focus on user experience
Lead technical and creative decisions on Employee Center projects
Mentor team leads and share knowledge and soft skills
Participate in client meetings to support architectural decisions
Stay up to date with market trends and innovations
Contribute to digital transformation initiatives
Support the team with architectural guidance

2021 - 2022

Alpar - Servicenow Senior Consultant | Technical Leader

Interpret project requirements and propose ServiceNow solutions
Collaborate with departments to align business needs with technical implementation
Implement solutions using ServiceNow best practices and latest technologies
Lead ServiceNow development team and provide technical guidance
Implement and customize Project Portfolio Management (PPM)
Develop and enhance Service Portal experiences
Implement Customer Service Management (CSM)
Customize and support IT Service Management (ITSM)
Implement Domain Separation for multi-tenant environments

2018 - 2021

Alpar - ServiceNow Technical Leader

Develop and customize ServiceNow platform using best practices
Act in large-scale implementation projects across multiple industries
Implement solutions for ITSM and business-specific processes
Develop portals and automate processes in ServiceNow
Project highlights include clients like DIA, Braskem, Boticário, and Raízen

2017 - 2018

Alpar - ServiceNow Technical Consultant

Develop and customize ServiceNow according to client processes
Use JavaScript, AngularJS and REST APIs for ServiceNow implementations
Work on projects across different sectors including telecom, retail and health
Customize modules like Customer Service, ITSM, and Service Portal
Project highlights: B3, Vivo, DIA, Oswaldo Cruz Hospital, Boticário, Azul, Globo.com, Magazine Luiza

2016 - 2017

Clubom - Developer (Internship)

Develop internal systems using .NET Framework and AngularJS
Apply front-end technologies like HTML5, CSS, and Bootstrap
Support design and development of software for subscription services

A education built with courage

2017 - 2019

FIAP - Degree in Internet Systems

Studied front-end development: HTML, CSS, JavaScript, Angular, React, Sass, Bootstrap, and more
Built responsive web applications and e-commerce platforms
Learned UX, UI, and Total Experience concepts for digital interface design
Developed applications with Java and mobile apps for Android and iOS
Studied database modeling, data analysis, and cloud computing with Microsoft Azure
Explored Artificial Intelligence and Machine Learning for innovative solutions
Applied business management, Scrum, and Agile methodologies

2015 - 2016

Senai São Paulo - Technical Degree in IT

Studied computer hardware and networking
Developed applications using Java Desktop and Java EE
Learned SQL, HTML, CSS, JavaScript, and Android development

2014 - 2015

Senai São Paulo - Technologist in Administration

Completed foundational courses in business administration and management
Focused on organization, planning, and strategic thinking for technology environments

My Certifications

Certified System Adiministrator

Validates core ServiceNow platform administration skills.

Certified Application Developer

Certifies your ability to build custom apps on ServiceNow.

Certified Implementation Specialist: Human Resources

Confirms expertise in implementing HR Service Delivery.

Some of my designs

Over the past 8 years, I've created many designs. Below are some of my prototypes that I designed (and even developed) using Figma. For LGPD compliance (Brazilian General Data Protection Law), I've altered client names, images, and sensitive information.